1. Students will be given access to the books once payment is done
2. Students may request to change class (Group or private) if they prefer to have another teacher at any point of their program.
3. Any homework or requests to the teachers or vice versa have to be made through the email [email protected]4. Please be aware that classes scheduled on the weekend will incur an additional charge of $5 per hour.
· Private lessons:
1. Any request for cancellation/postponement of a private class has to be by email with the subject "Cancellation of class" or "Postponement of Class" minimum four hours before the class. Classes scheduled for early mornings (EEST) or on weekends cannot be cancelled or postponed.
2. Duration of packages and postponing classes:
- 5 hours and up to 10 hours of private lessons have to be completed within one month and postponing lessons is permitted once.
- 20 hours of private lessons have to be completed within two months and postponing lessons is permitted twice.
- 30 hours of private lessons have to be completed within three months and postponing lessons is permitted 3 times, so on and so forth.
- Exceptions can be made in case of emergency.
3. Classes have to be scheduled at the beginning of the program unless a request has been made to have a flexible schedule due to work, study or personal commitments.
4. If you miss a class without notifying us by email, or previously informing the teacher, the following sessions will be put on hold (Keeping in mind the time limit of the package) until you inform us that you are ready to resume. This prevents you from losing sessions unnecessarily.
5. Whenever private lessons are put on hold by the student without specifying a date for resuming classes, the time slot might/will be lost and new scheduling will have to be made.
· Group classes
1. Group classes are ongoing with no specific start dates, therefore new students may join classes at any point during the program.
2. Students might be alone in a class, “group class” does not necessarily mean that there is more than one student in a class, it just means that the rules of “group classes” apply.
3. Classes cannot be cancelled or postponed under any circumstances by the student. A recording of the class plus the homework will be added in the invitation of the missed class which can be accessed by the student at any time.
4. In cases of an emergency with the teacher, another teacher will replace the class teacher.
Scheduling Group Classes:
- Group classes are not bound to any specific date or term, they are continuously running and students can join in a class at any given time and new classes are constantly scheduled as well.
- The term for the student starts with their first paid lesson.
- Once the schedule of the group class is set, it cannot be changed but students can change to another group if they need a different schedule.
Changing programs:
Once paid/started, it is not allowed to transfer from one program to the other. The programs being MSA, Levantine Dialect, Group Classes and Private Classes. Tuition is non transferable from one program to the other nor from one person to another.
No cancellation of private classes or Group classes after payment is done.
Renewing subscriptions:
Please note when renewing your classes, payment for Group or Private sessions must be completed within 24 hours. Failure to do so may result in changes to your schedule or assignment to a different teacher.
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